Swiss Air required me to check my carry-on size bag and then lost it. They provided zero assistance locating it, deferring to the local airport (Florence), which has been helpful but Swiss Air has yet to get the bag to Florence despite ample time and additional incoming flights. Extremely poor service on the part of Swiss little more comfy plus no personal items given like hand wipes before food and drinksJestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zeroPlusy: "Crew were very nice and accommodating. Chocolate always appreciated!"Minusy: "The passenger in front of me slammed into my knees. I am very tall. She was not but she sure got her seat back as far as possible in spite of having he bulkhead sear, so I had to be careful of my position the rest of the flight"Plusy: "The crew were very good. Seats were small."Plusy: "The crew was very professional and courteous."Plusy: "Crew was great! Food was actually very good! However seats are very tight in the economy class...I’m 5’6” and 130lb and had a hard time during the 10,5h transatlantic flight.."Minusy: "No complaints about anything but the seats on this particular aircraft: Boeing 777-300ER... very tight!!! Ok for a few hours of flying but not for an 11 hour flight!!!"Minusy: "There was a major delay - we never were told why and no one apologized. It was so stressful to make my connection."Minusy: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."Plusy: "Swiss is always excellent"Plusy: "Nothing"Minusy: "Nothonh"Plusy: "Not applicable"Minusy: "See above."Plusy: "The airplane was cool and the time for arriving was correct as well as easy to check in. The pilot was good and they told us who won on the World Cup tournament I liked that. There was a younger crew memeber she was reaaally nice."Minusy: "I asked when i got my ticket for a window seat and he said he gave me one but he did not in the two flights I got. I requested the crew for a window seat if possible since I had been feelin nauseated, it did not help that the guy sitting next to me had a really bad breat and smelled bad. They offered me a sit in the middle of the plane, that did not work well because I was feeling sick, being in between a big guy and a bigger lady was not going to help at all. There was an older crew member and she seemed to be kinda discussed with the trash even though she was using gloves. Food was ok but not the best. To top it off I told them that the headphones connection wasn’t working and they only brought me a pair of new headphones. I tried mine and they didn’t worked, so the whole 8 hrs of flight I was watching movies with sound only from on side. They didn’t even bother, I guess cuz I am economy? Not sure I did see some free chairs in the lanes between economy and first class but they didn’t even suggested that so I decided to suck it up and sit on my assigned chair. The bathrooms where dirty and smelled reaaally bad from the beginning that really was disgusting to be honest. I can let go many things but not that. I had to help the passenger sitting next to me cuz he didn’t know how to do anything and didn’t speak English, he was an older man, with signs I was able to show him how an airplane works. I never complain about flights but this one was tooo many little things. Oh and what about an international flight where I have to pay for a second bag! Really? I did it on my way to Europe and I thought I payed both and then I had to do it again. Whatever money I thought I could save was a lie because I ended up paying a lot more adding the bags and additional transportation for home based on the airports. I am not satisfied at all with the flight experience"Plusy: "Very Pleasant Staff!"Plusy: "Everything was excellent from boarding with almost no delays to the service on board. We would definitely travel with swiss again"Plusy: "100% the best flight experience I've ever had flying. Wish I flew to Europe more so I could fly with Swiss more often. Thanks!"Minusy: "It was a 2 hour 40 minute flight. No entertainment."Plusy: "Boarding was quick and efficient"Minusy: "Nothing I can think of was bad just a regular fight."Minusy: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."Minusy: "I wasn't able to select seat before boarding"Plusy: "Kindness, courtesy and smiles"Minusy: "nothing in particular"Plusy: "It was a great flight. Even the food wad good, especially the snacks!"Plusy: "Everything. They are in their own class."Minusy: "Nothing"Plusy: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"Plusy: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"Minusy: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."Minusy: "I could not obtain a refund."Minusy: "Flight cancelled so I didn't like it at all"Minusy: "Headphones are real cheap and hurt the ears...plus it has two pin socket where you can't use your regular headphones...please change this!"Plusy: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."Minusy: "The flight was an hour late, causing us to miss our connecting flight."Plusy: "Great entertainment system"Minusy: "Leg room space was a bit restricted compared to what I am used to"Plusy: "Almost nothing.."Minusy: "1) my seat was broken (didn't recline) 2) my USB charger... Broken.. 3) my food was in a metal container that was stamped and the ink from the stamp leaked and was pressed across my food. I was literally not about to eat the alphabet... (luckily, a nice attendant came by and apologized, as I know it was not her fault the food came out like this. 4) Rude attendant came over 25 mins after I had turned on my attendant button to ask for a bottle of water. (I turned it on while they were still serving drinks) (also forgot I needed water to take some medicine that required to drink a full glass) She came up to me and my fellow passenger, yelled at BOTH us while she was waving her hands our face. I mentioned to her "it's not polite to treat people this way" she moved her hands closer to my face thrusting her whole body over my fellow passengers face, and continued yelling at me about turbulence (while she's completely avoiding the rule herself.) He and I were both seated and buckled and not bothering anyone. She could've just taken her own lecture and kept ignoring the signal. I wrote about this in customer support letter that the 'NICE' and 'Helpful' attendant Gave to me that sincerely apologized for the previous attendants behavior."Plusy: "I like the space in business class and the staff were really nice"Minusy: "The seats were not comfortable, they ran out of scotch (single malt) and I only had 1 drink"Plusy: "All was good except the snack - it was ok"Minusy: "n/a - quick flight"Minusy: "Flight from Barcelona was delayed for 2 hours, so we missed the flight from Zurich to New York."Plusy: "Crew was excellent."Minusy: "The advanced seat reservations that we had paid for 7 months in advance were changed to very uncomfortable substitutes without giving us a reason."Plusy: "Friendly staff"Minusy: "This aircraft should be retired long time ago"Plusy: "The food, the crew, and the smooth landing"Minusy: "The seats. Kind of uncomfortable"Plusy: "Upgraded to business class. Very professional and attentive crew."Plusy: "Food was adequate for economy. Free drinks on trans-Atlantic flights are a nice perk. Cabin crew is friendly."Minusy: "Flight was delayed due to incoming aircraft. It was probably not the airline's fault. Berlin Tegel gate area is too small for international flight - not enough seats and nowhere else to wait after security."Plusy: "that they had new movies"Minusy: "the leg space is non existent, few of the seat dont even recline meanwhile some recline more than normal"Plusy: "We had delays boarding and no one was there to explain why."Plusy: "Great flight crew, on time performance"Minusy: "Seats could be more comfortable"Plusy: "Nice Aircraft"Minusy: "Unfriendly crew"Minusy: "Boarding procedure for business class with being held up in a small holding space"Minusy: "I wasn't on it so I wouldn't know."Plusy: "Nothjng"Minusy: "Made me check in my carry on bag and changed my reserved window seat to middle seat amidst 2 children I don't know. Whe I got on the plane there was plenty of room for my carry on despite the boarding staff saying there wasn't. I offered to upgrade my ticket to business class the attendant at the desk laughed at me. Older woman was very rude, condescending and not accommodating."Minusy: "The flight was delayed that made the connection very tough."Plusy: "The snacks were very nice on board. Also, the crew was very patient and helpful!"Good value for money. Small snack and free drinks. And most important: on time!Plusy: "Ye,everything was fine"Minusy: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."Plusy: "sporo miejsca"Minusy: "oba loty opoznione ponad godzine"Minusy: "Food, not in time."Minusy: "Boarding announcements could have been clearer and less rushed. They were difficult to understand."Plusy: "Accuracy in times"Plusy: "Świetny komfort i miła załoga"Plusy: "This leg of the flight we were pleased with after buying another ticket to Athens."Plusy: "The food and the crew"Minusy: "The flight was delayed 2 hours"Plusy: "This airline sounds new to me but unbelievably the best fly I never been....!"Plusy: "The staff so kind and comfortable seats then we have logical prices"Minusy: "Non-compliance with time"Plusy: "Crew very helpful and happy to assist Good communication"Minusy: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"Plusy: "I would tell the boarding man (C. G..?..) that I know that TIME IS MONEY, and for that I pay my money to the air lines to help in doing my stuff (like boarding) GENTLY and respectfully. Actually, when I noticed this from you twice, I had an embression that the passport nationality harms you.... Any way, thank you."Minusy: "Food was good. Chairs were clean and relatevly good. Thank you"Plusy: "Friendly staff Delicious food Comfy seat Timely breakfast served quickly"Minusy: "Had to put my carry on luggage far from my seat since there were too many people with carry on"Plusy: "Service, food, entertainment was good! Plane wasn’t full so made a more comfortable trip."Minusy: "Had to wait over an hour before take off for repair. But happy they were conscientious about fixes."Plusy: "The crew was attentive, kind and welcoming. The leg room even in economy class was more than you might find on bigger airlines in business class! Very pleasant experience all the way around."Plusy: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."Minusy: "Food could be a bit better."Minusy: "Professional but not friendly crew. Very uncomfortable seats both fights. It was like there was a big lump that hit my tailbone, both flights. This is what you get when you use frequent flier miles with United Star Alliance."Minusy: "I did not understand flight attendants in english because of their bad pronunciation and I did not know what their saying all flight."Minusy: "Boarding chaos causing a delay to depart. No tvs. Kids all over the plane crying. Kicking seats."Plusy: "I was tricked into not having checked luggage by your website. I had to pay for checked luggage. Your site is responsible. I should receive a reimbursement for this incident."Plusy: "Me unberan dado un puesto cerca a la entrada...o en uno de los asientos de emergencia. ..yo era una emergencia en ese momento....!!!!!"Minusy: "Llamé pidiendo un sitio especial, porque viajado con muletas, a causa de una fractura al tobillo, neceditaba solevar mi pierna ,me aseguraron de brindarme un sitio especial en estos casos. Me asignaron el Seat 12 F...lejos de la entrada..sin poder alzar mi pierna ni de 20 cm..y me hicieron esperar que todos salieran del avión. . Llevé 3 horas sin alzar mi pierna, lo cual me daba mucho fastidio ....."Minusy: "We're not on this flight"Minusy: "The flight was delayed 3 hours and there was very little information offered as to what to expect. I was grateful I did not have a connecting flight as surely I would have missed it. The gate agent seemed to be completely lost and at one point started boarding and then had to ask those that had boarded to deplane. The seats were rather uncomfortable to begin with but then add to that being in the last row next to the toilets and the galley AND with crew members stepping on the side of my seat to reach supplies in the overhead bin without warning."Plusy: "Timing and cleanliness"Plusy: "The crew was generally ok. Governed again by Aegean's old fashioned standards where crew has to be female almost fashion models, but this has nothing to do with the crew who was very professional and courteous but with the hiring policies of the company instead. The food was generally very well cooked (but ... see negatives section)"Minusy: "The flight was from 2-5am (local destination time). The company/captain/crew made the decision to have the lights on during the whole flight. The service of drinks and refreshments had to stop for some minor turbulence (I've had much worse where service was uninterrupted). We had to wait until 30 minutes before landing to be served food. It wasn't clear if this was the company's way of apologizing for the interruption of service. They served us a full course dinner with baked pasta with cheese and beef at 4am. I found that to be quite random, disorienting and inappropriate. There was no entertainment options provided on flight"Plusy: "dużo miejsca w samolocie, miła obsługa, poczęstunek, punktualność"Minusy: "nic"Plusy: "I love airlines where you can drink wine with your food."Minusy: "Everything was good."Plusy: "Was pleasantly surprised to get a complimentary tasty meal and glass of wine from the polite elegant cheerful staff"Plusy: "Quick. Clean plane"Minusy: "Boarding a bit long but still fine"Plusy: "excellent service, prompt take off and disembarkation, also i had three seats to myself three seats to myself. i am changing my life for the better idk what i did to deserve this idk what karma i gave out or will recieve to balance out but i was given this experience for a reason you don't appreciate how amazing it is until you have it, stretched out in front of you."Minusy: "nothing it was perfect"Plusy: "THe food was not bad."Minusy: "They charged me for a standard one piece of luggage 35 Euro without advance notification. I forgot my phone at the gate, but they did not let me go back to take it (even when I was willing to give up on the flight and bear the cost). An awful company. To stay away."Minusy: "Apparently when booking a ticket with Aegan one check bag is not included unless indicated at the time of purchase. This was a surprise to me since during the purchase process this was not highlighted. Additionally the boarding process was VERY unorganized . No clear lines people just rushed to board even though specific numbers were annouced."Plusy: "Nothing particularly."Minusy: "I didn't like that they don't seem to honor the benefits afforded to Star Alliance Premier Members. Not at check in, and not at boarding. They just do their own thing. If they don't want to follow the Star Alliance rules, then they shouldn't be part of Star Alliance. It's that simple."Plusy: " "No entertainment"Plusy: "The flight was very good. The crew really hustled to get the refreshments served, despite rough weather."Minusy: "At the ticket counter, there was a very rude woman that gave misleading information. We asked if there was an earlier flight we could take and she said no. Then while waiting for our flight, we realized that was not true. There was one an hour and half before ours. She was very curt and practically threw our passports at us. She must have had a terrible day, month, or year. Aegean tic\kety personnel are usual;ly nice and helpful."Plusy: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."Minusy: "Usually this airline makes up for its old planes, poor food, dirty lavatories, etc. by having the nicest and most helpful crew. On this occasion, the crew were surly and unhelpful"Plusy: "It was fine"Minusy: "Staff is rude. We are the paying customer"Minusy: "The ticket didnt specify the type of economy class so we had to pay for extra baggage"Minusy: "We arrived 45 minutes late to destination."Plusy: "Direct flight, comfortable seat, departure in time, no waiting time in check in"Minusy: "Short direct flight, but too expensive! Even for first bag need to add more money. Limited varity of drinks."Plusy: "There was a little more room than I am used to in coach and that made for a more enjoyable flight. The staff was attentive and nice and English skills were good enough so that I did not feel that there were any misunderstandings. I would fly them again and cost was a plus"Minusy: "I was charged $90 for something which I was unaware of. I assume it was baggage but they did not tell me when I checked in. I only found out once I was home and reviewing my credit card statement. At the time of check in I was surprised they did not charge for bags but I was not going say anything at the time."Plusy: "The flight attendants were very friendly and accommodating. There was definitely a positive vibe from the entire crew."Everything an amazingFlight cancelled, rebooked for next morning… Outgoing flight was also late and personnel a bit brutal… See Twitter remarks. Much progress to do!Plusy: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."Minusy: "Nothing! Love Austrian Airlines!"Minusy: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."Minusy: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"Plusy: "Awful airline. Will never get tickets through you again."Minusy: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."Plusy: "Noting outstanding."Minusy: "Seat comfort."Plusy: "Entertainment"Minusy: "Small space in middle seat"Plusy: "Very comfortable journey, leaving on time, arriving on time"Plusy: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."Minusy: "The food. It was okay."Plusy: "The crew was amazing, the seat was comfortable"Plusy: "Quick boarding decent legroom"Minusy: "Breakfast was not great"Plusy: "Clean, safe short flights"Minusy: "The 30 minute layover was close"Plusy: "Food, entertainment options, business class seats that lay flat"Minusy: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"Plusy: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."Plusy: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."Plusy: "Everything was good"Minusy: "Red uniforms are ok but red tights awful"Plusy: "The flight attendants worked very hard Patient and courteous."Minusy: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"Plusy: "Staff was friendly, flight was on time"Minusy: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"Minusy: "Checked baggage very expensive."Plusy: "The personal service, the meals and the accommodations - wonderful!"Minusy: "Nothing"Plusy: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."Minusy: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."Minusy: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."Plusy: "Great flight. Was long but made nice by staff/crew and entertainment options."Plusy: "Good service and on time."Minusy: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."Minusy: "Hot meal was awful"Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("Minusy: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."Plusy: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."Plusy: "staff realy nice enough room for legs good food"Plusy: "Plenty of food and drinks, pleasant crew"Plusy: "Nice staff. efficient."Minusy: "economy class eats sold as business class !!! very poor and cheap strategy --"Minusy: "very tight connection in VIE after a small late departure from LHR but we make the connection."Plusy: "Good food, nice crew, nice screen, new plane"Plusy: "They lost my baggage and nobody charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."Minusy: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"Plusy: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"Minusy: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners ( Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."Plusy: "Right on schedule!!"Plusy: "Everything was fine - short flight"Plusy: "The female attendants were nice."Minusy: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."Plusy: "Excellent crew and service!"Plusy: "Captain Schmidt greeting boarders. Spotless interior. Cheerful in flight staff. On time. Pleasant in flight refreshments. Smooth transitions through each phase of the flight. Prompt baggage delivery. I will always go out of my way to use Austrian Airlines."Plusy: "Quick boarding and exit off the plane"Minusy: "No little foot rest , no blanket in the winter"Minusy: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."Plusy: "Glad to have coffee and sweet treat. Attentive and pleasant crew."Plusy: "Smooth and fast"Minusy: "Nothing"Plusy: "Really liked the chocolatey-wafer treats and the smooth boarding process."Minusy: "The entertainment wasn't great compared to most international flights."Obsługa miła i pomocna, jedzenie bardzo miła i pomocna, jedzenie bardzo booked round trip from SFO to HAM. In general all went well, but checking in for the last leg, from Frankfurt to sfo, wasn’t possible in advance online, for unclear reasons. The gate agent at HAM was also unable to do this for us, such that we had to speak at the gate in Frankfurt to try to get seats and boarding cards. This was of course a source of unnecessary stress…Flight from SFO-Frankfurt was suddenly cancelled. Was on the phone for a long time being bounced back and forth between Kayak and Lufthansa, only for us to have an 18-hr layover in Frankfurt. This incident was poorly handled and we will not be usinh Kayak in the was chaotic since they were short staffed. Staff had to board a different flight before boarding our flight, which made our take off late. However the captain made up most of the time in flight. The steward and stewardesses were outstanding, friendly and helpful. The airline also helped us with the transfer. I’m not sure we would have made it in time by plane felt brand new. Crew was friendly and nice. And it was non-stop to San Diego!Seats had no padding. Uncomfortable. Everything was held up because of SLOW people with multiple crew is really friendlyPlusy: "Ogólnie ok"Minusy: "Boarding"Plusy: "Obsługa"Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"Minusy: "Lufthansa in Frankfurt is a nightmare. Gates are very far apart and Lufthansa scheduled layovers are very short. We were running close to 2 km from one end of the airport to other with little kids barely making our flights. Boarding was on tarmac even for 747, once in rain once in 40C degrees."Plusy: "Załoga na poziomie"Minusy: "Wygodniejsze fotele"Plusy: "Dobre śniadanie i zaloga"Minusy: "wygodniejsze fotele"Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"Minusy: "Wygodniejsze fotele"Plusy: "Dobra i miła obsługa; niezłe jedzenie."Minusy: "Wygodniejsze fotele"Plusy: "Very nice new clean airplane (beautiful), excellent crew"Minusy: "Lufthansa may consider reworking the boarding area"Plusy: "Everything"Minusy: "Nothing"Minusy: "Komfort siedzeń w klasie Premium Economy"Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."Plusy: "Great staff. Impeccable service. Nice flight."Minusy: "The worst flight I ever had. Extreamly uncomfortable 11 hrs. squized like sardines. Some of the attendants were extreamly rude and unprofecional."Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."Minusy: "Flight was late due to inadequate staffing - one pilot was missing."Plusy: "Lufthansa is always high quality"Minusy: "I dislike how one must stow the entertainment system so early before landing"Plusy: "I liked size of the lavatory ,food"Minusy: "I didn’t like selection of movies and seat wasn’t that comfortable"Plusy: "Delicious chicken, Creamed spinach and roasted potatoes on return trip. Great selection of movies"Minusy: "“Pizza” on the return flight."Plusy: "The amenities, even in Economy, were excellent. Plenty of good food and drink...included. On time departure/arrival."Minusy: "Our original seats, which we pre-selected for a $45 per seat fee, were changed, without notifying us. Fortunately, I discovered this and was able to get similar seats by calling customer service. I was told we qualified for at least a partial refund..we'll see if this happens."Plusy: "Comfortable with good food, drink, entertainment and service. Flight left on time."Minusy: "NA"Plusy: "Everything worked very well."Plusy: "N/A"Minusy: "It didn't happen"Minusy: "Opóźnienie lotu"Plusy: "Obsługa i jedzenie"Minusy: "Nic"Plusy: "loved the candy given to us when we left the plane"Minusy: "Too many announcements"Plusy: "Quiet comfortable flight"Minusy: "Unorganized biarding and no labeling on hallway what direction to take."Plusy: "Punktualność i obsługa stewardess"Plusy: "Punktualność punktualność obsługa stewardes"Minusy: "Źle działające monitory"Plusy: "Nothing."Minusy: "Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call."Plusy: "Komfort lotu i bezpieczenstwo"Plusy: "New plane. Very nice."Minusy: "not much."Plusy: "Great service and food."Minusy: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."Plusy: "The flight attendants were attentive and happy to be of service. The pasta meal was good (it was nice that it came complete with mushrooms), and the flight attendants would gladly provide refills for drinks."Minusy: "I didn't realize my seat had very limited recline. That ought to be shown in the seating map when you select your seats. Most airlines do advise of that in the map. This was a major setback in my attempts to take a nap."Plusy: "Flew business class. Service and food were excellent!"Plusy: "Bardzo słaby lot w każdym aspekcie"Minusy: "Oóźniony, zmieniony gate w Monachium,"Minusy: "Flight was late leaving Munich and it caused me to miss my connection. And just my luck my rebooking was hours delayed."Minusy: "Short flight so no entertainment provided or needed."Plusy: "Very friendly stewards, great in lounge boarding for Gold members, great to have sparkling wine as a choice for economy too!"Minusy: "Tiny chairs, tiny leg room, crappy airplane food"Late departure by 45 min. with poor information to the passengersBoarding was easy and fast . Flight crew was courteous and professionalFree food or entertainment should workPlane late over 2 hours. Crew did not know how to manage the situation. Very unprofessionalPlusy: "Nie była nawet wody z Warszawy do Brukseli"Minusy: "Not being able to choose my seat on a 500€ return flight is a joke."Plusy: "By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience"Plusy: "The seat was quite comfortable, the crew was great, and the food was actually pretty good."Minusy: "Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late."Minusy: "Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive."Plusy: "The crew was nice. The seats were ok."Minusy: "The flight from Copenhagen to Brussels was delayed without explanation for nearly an hour. I managed to make my connection to Frankfurt, but my luggage did not. I’m hoping it will arrive today."Plusy: "Seat reclined far back"Minusy: "Entertainment limited, esp. when you consider passengers may have two or more legs on Brussels Airlines flights Boarding chaotic Some of the crew were rude/ dismissive of African or African-presenting passengers No blankets were passed out, despite the cold temperature on the plane. My bag was lost"Minusy: "If we hadn't been delayed for an hour due to issues with late passengers Breakfast was minimal and not very good Entertainment options were limited Some of the crew seemed dismissive of African or African-presenting passengers"Plusy: "The chairs were comfortable the staff was very attentive and nice"Minusy: "I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally"Plusy: "Very good service! Friendly and happy staff!"Minusy: "The food; I didn't like the sandwich and the snacks"Plusy: "Nothing"Minusy: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."Plusy: "The food was okay but thats the best thing I can say."Minusy: "There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!"Plusy: "Comfort of the plane, service"Minusy: "No business lounge in CDG before 9am"Plusy: "Good schedules, good prices."Minusy: "They think that a five-hour flight is "intra-European" so they assign tiny little planes with bad seats and cramped rows. Unacceptable."Minusy: "I missed this flight due to my connecting flight being delayed for 3+ hours (not sure)."Plusy: "Food was better than average."Minusy: "Boarding could be done more efficiently."Plusy: "Great service"Minusy: "Delay due to congestion at brussels"Plusy: "The crew was calm, professional and polite."Minusy: "There was a delay of almost an hour on my first leg of the trip, which meant that I was really rushing to get to the gate for my connection in Brussels. It would have been nice to have some sort of express option for that, since it was the airline's fault that we were late."Minusy: "It was late both going to Prague and coming back. Then on this flight the stewardess tried to tell me that I could not put my bag on the bin on top of my head - she was reserving it for other passengers! Then she realized that her comment might sound racist (so she apologized), then she told me that I could not put my small bag under the chair. Finally I told her that she is certainly looking for a way to get me off the flight to which she answered "I can certainly find something!!!" Cultural sensitivity is needed with these stewardesses who are racist like I don't understand and I was certainly polite!"Plusy: "Love that there's space for the economy and the seats are comfortable"Minusy: "There was nothing to do and would be nice if it had wifi"Plusy: "Punctual, clean plane, friendly service"Minusy: "Everything was as expected. Full flight!"Minusy: "They did not even offer water to drink for free."Minusy: "3€ coffee, no space, flight overbooked."Plusy: "Quick flight, on time."Minusy: "Boarding at Brussels airport had to go through a gate, a bus, then out across the airport to the tarmac. Not really a problem, but should be aware if travelling this way. Warning to travellers using this short flight: food/drink only available with payment."Plusy: "The pilot was good and made a smooth landing. The seat was comfortable enough because I had a pillow."Minusy: "My checked luggage got lost on a direct flight. That is unacceptable."Plusy: "Long flights are never fun It helped that the crew was helpful and pleasant Food was ok but there could have been more offered It was an 8 hour flight and there was one meal an hour after take off and then just a very small snack and drink an hour before Not enough water was offered throughout the flight"Minusy: "Niie odleciał mój bagaż. Po 2 dniach kiedy go przywieziono do hotelu był zdewastowany i nie nadawał się do użytku."Plusy: "Be on time"Minusy: "Food, no comfort, movies and music boring"Plusy: "I was able to get home the next day rerouted with Lufthansa and they did provide a hotel and gave us a 15$ voucher."Minusy: "Missed an important day of work. Sat in the airport for 5 hours with little to no comunication from staff. They would constantly tell us they will make an announcement in 5 minutes but never had. JFK Terminal 1 is very unconfortable so that made the stay worse. The problem I had was with the fact that they could not tell us straight we are not going to fly."Minusy: "Lost my bags or did not make it on time for connection."Plusy: "Nice equip and staff, comfortable and on-time"Minusy: "Veg meal requested but not processed."Plusy: "On time boarding and the flight was in less time than expected."Minusy: "No leg room, my tray table was broken"Plusy: "Flight was ok"Minusy: "The fact that we had to wait on the tarmac for a set of stairs to arrive which lasted quite long."Plusy: "The flight attendants were kind and tried their best"Minusy: "I ordered my special meal 3 times and never got an email confirmation. Because my previous connecting flight with Brussels Airlines was delayed, I didn't have a chance to get something to eat in the airport just in case. As I suspected my Vegan meal was not there. I had to wait until Business class ate to see if they had any leftovers."Plusy: "Nothing"Minusy: "Very noisy crew Not enough space for hand bugs."Plusy: "pleasant fight..."Minusy: "long flight (it was far through no fault of Brussels Airline"Plusy: "great flight... great experience"Minusy: "...the girl in my row threw up in secret during landing"Plusy: "Once on the aircraft, the flight was quite nice. The drinks and food were very good. The flight attendants were very helpful. Having blankets was very nice, since it was very cold in some sections near the toilets. I was selected for supplementary search but the attendants were very efficient and courteous."Minusy: "No one explained why one needed to go through the Brussels Airlines pre-check gate (at gate #40) and have our passports reviewed again and a sticker added. It was a mess. At the gate, it wasn't clear where the boarding lines were compared to the lines to see a desk clerk and no one was around to explain what was going on. We didn't know if there was another check going on or it was a boarding line."Plusy: "Nothing"Minusy: "Babies crying everywhere One couple fighting No food or drinks"Plusy: "Food"Minusy: "Entertainment"Plusy: "Nothing"Minusy: "The aircraft was filthy, very dirty, especially the toilet and the sitting area. Terrible food. Very hot, AC did not work well. Outdated movies and TV series."Minusy: "Audio didn't work, broken tray that the food and drink could fall, unresponsive crew staffs (they consistently ignored my call and even turned off the call light above my seat-they just didn't do anything)"Minusy: "The flight was canceled. I found out the day before my departure - the airlines didn't even contact me to let me know - and I never got reimbursed for the canceled flight. I had to purchase a $1500 new ticket to get back home in time. I wrote to the Brussels Airlines and they never addressed these complains."Plusy: "I eventually got home"Minusy: "I didn't get to sleep as I had to spend hours booking a new flight."Plusy: "The entertainment system is great and they provide a lot of food. The crew is very available and efficient."Minusy: "We had delays in Brussels because of a communication issue and because we were waiting on a vehicle to help us push off from the gate, which was a bit odd. The movie selection was good but a little outdated."